Testimonials

Hear What Our Customers Have to Say

"My Prius Battery"

Dear Mr David Nappa,

I am writing to commend your employee, Randall Guise.  I called Dayton Toyota about two weeks ago and Randall answered the phone.  How lucky I am that he did.  I was having a major issue with a Toyota dealer here in Westchester County.  They were supposed to be replacing the battery on my Prius for an agreed-upon price, then called back an hour later only to tell me it was going to be double what they first quoted me.

I quickly called Dayton Toyota, where my family has been loyal customers for years.  I spoke to Randall about my problem and he quoted me an honest, fair price for the same service and gave me advice about how to handle the problem at my local dealer.  He followed up to make sure everything had gone ok.  Randall also helped me to make an appointment for the very next day when I decided to travel more than an hour to have the battery replacement done at Dayton Toyota.

Randall was kind, courteous, and understanding on the phone.  I am so grateful he helped me fix a big problem and saved me money at the same time!

I also want to commend Tom Kozak, who kindly greeted us when we dropped off the Prius on October 30th and helped us get served quickly and accurately.

This experience has reminded my family and me why we continue to be loyal customers at Dayton Toyota.  Thanks again to you and your staff.

Sincerely,

Andrea White (and the Sattinger family))

"What's That Smell?"

Dear Sir,

I apologize for not writing this letter sooner.  One evening I drove my car into the garage and in the morning there was a horrible odor.  I couldn't find the reason for this happening so I brought it in (for service).

Assistant Service Manger, Michael Dooley, was extremely polite, concerned, courteous and helpful to me.  He gave me a loaner and he had the whole car taken apart.  It seems something stained the carpet.  After a few weeks I was told that it would cost me over $1,000 for new carpeting.

I had just been diagnosed with pre-cancer and asked him to just put the old carpeting back.  When I called to see when I could pick the car up becuase I had been scheduled for surgery and I wanted to return the loaner as soon as possible, not knowing what was ahead of me.  At that time, he told me he had spoken to you and that you were going to take the carpeting, have it shampooed, but that he wouldn't be there as he was going on vacation.

When I picked up the car, I was told there were no charges for all the work that had been done, as you were aware of my difficulties.  I can't put into words how grateful I am for your kindness.

I am still recovering from the surgery but the good news is they feel the got it all.  I think you so much for everything.  May God bless you and all your staff.

Very truly yours,

Dolores P. Yanak

"Excellent Service"

This customer sent his testimonial letter to Akio Toyoda, the President of Toyota Motor Corporation in Japan.

Dear Mr Toyoda,

It would be a sin of omission to not take the time to write to you about some excellent experiences I have had with Mr. Michael Dooley, an exceptional SERVICE ADVISOR at the above mentioned Toyota Dealership.

MR. Dooley is a Service Advisor with the aforementioned Toyota Dealer.  I make special effort to be served only by him when having a service problem.  He is POLITE, KNOWLEDGEABLE, HONEST, MECHANICALLY ORIENTED and a total pleasure to work with.

In the past I have had experiences with a number of automobile manufacturers' service departments, to my dissatisfaction.  Since 2005, I have bought at least three brand new Toyotas at DAYTON TOYOTA, including one for my daughter.  I rely on the Dayton Toyota Service Department's Service Advisor to both interpret my problem and to coordinate with the mechanics to correct my problems the FIRST TIME.  My intentions are to continue to buy from Dayton Toyota in the future, in great part due to Mr. Dooley's GREAT attitude and service he provides me.

It is my hope that Dayton Toyota, as well as the Toyota Corporate Office recognizes Mr. Dooley's competence and that he is somehow recognized for his outstanding work.

Congratulations to all of Toyota management for having an individual like Mike Dooley as part of the Toyota Team.

Sincerely,

Marvin Rosenberg

"A break from the norm"

Dear Mr Nappa,

I have owned my 1999 Toyota Camry since June 2000 and have been bringing it to your service department for approximately eight years.  For many for these years, I have been thinking of writing to you as the owner of the dealership but I just never got around to it.

I would like to recommend you on the excellent staff you have in your employees.  Everyone I ever speak with is always friendly, courteous and efficient but I must single out one employee, TOM KOZAK.  I have been dealing with Tom since my inception of using your service department ans he is very knowledgeable and helpful to me when I call or come in with any car issues.  I rely on and value his opinion when it comes to problems regarding my automobile.  It is becuase of Tom that I will buy another Toyota and will definitely purchase it through you dealership when the time comes.  Of course, Tom has no idea I am writing this letter.  In this day and age, when so many people complain about everything, I though it would be nice for Tom to have this letter in his personnel file.

Very truly yours,
Constance A. Thomas

"Best I Ever Had"

Dear Mr. Nappa,
My wife and I purchased a Toyota Corolla on Saturday at your dealership and
received wonderful service from our salesman, Justin, and from the
managers, Paul & Scott. This was by far the best car buying experience I've
ever had, largely due to the professional manner in which we were treated.

Thank you,
Randy & Evelyn Ward

"Since 1987..."

Hello,

This is to write and commend your front line employee, Roy Fernandes, who services my Toyota '07 Camry today.

He listened to me concerns and follow-up call was made to me and he really made me proud to have a vehicle from Toyota family.

I have owned the Toyota since 1987 and today is the first time I have visited your service department at Dayton location since it was nearby.  I didn't even notice a lengthy delay or anything.  I got a courtesy ride from him due to my busy schedule.

I am really impressed with the services your employee provided.  And, he deserves the "Thank you!" from the bottom of my heart.

Regards,

Tushar P.

Old Bridge, NJ
4/15/2010

"Polite, Professional and Friendly"

Dear Mr. Nappa,

Just a note to let you know how pleased we are with our recent purchase at Dayton Toyota.  We brought our Avalon in for service and left with a 2010 4 Runner.  Our salesman, Jeffrey Marcus, was terrific.  He was very polite, professional and friendly.  A real pleasure doing business with you.

Sincerely,

Gene & Margie Kardusky

P.S.  We are Toyota owners since 1980 and have purchased numerous cars from Dayton Toyota.

"Incredibly Reliable"

Thanks for the birthday wishes, at this time my wife and I don't need anything but the service you provide, and for that thank you. I would like to say at this time how much my wife and I have enjoyed all the Toyota cars we've owned for the past 15 or 16 yrs. and the service that has been provided by Dayton Toyota and others.

We find it a little frustrating to hear all the negative news about Toyota, because all we can say about the wonderful cars we've owned is, there safe and incredibly reliable.

I could go on and on about  these cars and the miles of uninterrupted and dependable service they provide to me and my family, one of many examples is my daughter who usually drives 200,000 or 300,000 mi before she trades them in trouble free.

We appreciate Toyota and Dayton, for the car, the service,  and comfortable atmosphere you provide.

Good luck to all, and again thanks for the B-day wishes.                      
                                                                        
The best to all,
                                                                                                                                                                                                       
Rich Palazza

"Love my Toyota Tundra"

Gentlemen:

I just picked up my Tundra Crewmax from your Service Department this morning and also received your letter and gift card.  I just wanted to take a moment to say Thank You to you and your staff for taking care of my truck and of me so well.

I actually brought my truck in for a "non-recall" issue and was very pleased to find out that the recall could be taken care of as well.  I had assumed I had to wait until I was notified for that to take place.  In fact, I didn't even ask about the recall when I brought the truck in, Mike found me in the Parts Department to let me know it could be taken care of while it was there.  And, even though I didn't really feel concerned about the recall, it is nice to have it resolved and out of the way.
 
It has always been a pleasure dealing with your staff when I've been there even though it hasn't been very often as I usually go locally for minor service issues.  However, to show my support for Dayton and Toyota, I am going to make a concerted effort to bring my Tundra to Dayton for service in the future. 

Again, Thank You and have a great day.

Donna Levy

"A Harmonius Purchase"

To Whom It May Concern,

Many thanks for the fine level of service you offer at your dealership.  My recent purchase of a 2008 Prius was the most harmonious ever.  My special thanks to Dennis Katliarov who handled the transaction.  Also, a special thanks to Michael Baumert who helped me get a refund on the unexpired extended maintenance plan from my previous vehicle.

Sincerely,

Mary Julia Kephart